The staff delivered the fresh vegetables to the customers.

Recently, Chenzhou Branch of China CITIC Bank launched some warm hearted services during the outbreak of novel coronavirus pneumonia to help customers to overcome the difficulties.

As a new bank, facing the sudden epidemic situation, it has brought a huge challenge to Chenzhou Branch of China CITIC Bank. Due to the requirements of epidemic prevention and control, all communities in the city are under closed management, so it is very inconvenient for citizens to go out to purchase fresh vegetables. While ensuring the safety of employees, the bank actively provided customers with high-quality services, purchased fresh vegetables by taking advantage of its own channel advantages, and packed with intimate words. Every day, the customer managers send boxes of fresh vegetables to the customer's residential communities, and pass warm hearts to the customers.

Since the outbreak of the epidemic, the bank has insisted on continuous lending for small and micro enterprises and private enterprises greatly affected by the epidemic, and has given extended loans, preferential interest rates and credit protection with "one policy for one household" to help enterprises out of difficulties and fight "epidemic" hand in hand. During this period, the bank has adjusted the repayment plan for two tourism and cultural customer enterprises, opened unit accounts for five customers, and successfully granted the loan of 22.81 million through "special affairs and urgent affairs", which enabled the enterprise to timely cash the wages of migrant workers, effectively solved the urgent needs of the enterprises, helped the enterprises to return to work and production, and overcame difficulties.

During the extraordinary period, Chenzhou Branch of China CITIC Bank showed its deep feelings and attentive service to its customers, which made them feel the real feelings of China CITIC Bank. Customers praised the bank one after another and praised it as a warm bank.